Terms of Service
Please read these terms carefully before using our platform.
Last updated: January 16, 2025
Contents
Welcome to Taskio! These Terms of Service ("Terms") govern your use of our platform and services. By accessing or using Taskio, you agree to be bound by these Terms.
1. Agreement to Terms
By creating an account, accessing, or using Taskio's platform and services, you acknowledge that:
- You have read, understood, and agree to be bound by these Terms
- You are at least 18 years old and have the legal capacity to enter into this agreement
- You will comply with all applicable laws and regulations
- You agree to our Privacy Policy, which is incorporated by reference
2. Platform Description
What We Provide
Taskio is an online marketplace that connects customers with service providers across Nigeria for various home and professional services.
What We Don't Provide
We do not directly provide services, employ service providers, or guarantee the quality of services performed.
Taskio acts as an intermediary platform facilitating connections between users. All service agreements are between customers and service providers directly.
3. User Accounts
Account Registration
- Provide accurate, current, and complete information during registration
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities under your account
Account Verification
Service providers may be required to complete identity verification, including:
- Government-issued ID verification
- Professional license verification (where applicable)
- Portfolio and experience documentation
- Background checks (for certain service categories)
4. User Responsibilities
For All Users
- Provide accurate information in your profile
- Communicate respectfully with other users
- Report inappropriate behavior or content
- Comply with all applicable laws
- Respect intellectual property rights
For Service Providers
- Provide services as described
- Maintain appropriate licenses and insurance
- Complete services in a timely manner
- Handle customer information confidentially
- Follow safety and professional standards
For Customers
- Provide clear service requirements
- Allow reasonable access for service delivery
- Pay agreed fees promptly
- Provide honest reviews and feedback
- Report any safety concerns immediately
Safety Requirements
- Meet in safe, public locations when appropriate
- Verify identities before in-home services
- Report suspicious activity immediately
- Follow health and safety guidelines
- Maintain appropriate insurance coverage
5. Service Provider Terms
- Service descriptions must be accurate and complete
- Pricing must be clearly stated and honored
- Photos and portfolio items must be your own work
- You may not list illegal or prohibited services
Service providers are independent contractors, not employees of Taskio. You are responsible for:
- Your own taxes, insurance, and business licenses
- Setting your own prices and availability
- Providing your own tools and equipment
- Managing client relationships directly
To maintain platform quality, service providers must:
- Maintain a minimum rating of 3.0 stars
- Respond to inquiries within 24 hours
- Complete at least 80% of accepted projects
- Follow professional communication standards
6. Payments & Fees
| Service | Fee Structure | When Charged |
|---|---|---|
| Platform Access | Free for customers and basic provider profiles | N/A |
| Transaction Processing | 3.5% of transaction value | Upon successful payment processing |
| Premium Features | Subscription-based pricing | Monthly billing cycle |
| Dispute Resolution | ₦2,500 administrative fee | When formal dispute is filed |
Payment Terms
- All payments are processed through secure third-party providers
- Service providers are paid within 24-48 hours after service completion
- Refunds are handled according to individual service provider policies
- Disputed payments may be held until resolution
7. Intellectual Property
Taskio's Rights
Taskio owns all intellectual property rights in the platform, including trademarks, logos, software, and content we create.
User Content
By uploading content to our platform, you grant Taskio:
- A non-exclusive license to display, reproduce, and distribute your content
- The right to use your content for promotional purposes
- Permission to modify content for technical compatibility
You retain ownership of your original content and can remove it at any time.
8. Prohibited Conduct
The following activities are strictly prohibited:
Platform Abuse
- Creating fake accounts or profiles
- Manipulating reviews or ratings
- Spamming or harassment
- Circumventing platform fees
Illegal Activities
- Offering illegal services
- Money laundering or fraud
- Copyright infringement
- Identity theft
Safety Violations
- Threatening or intimidating behavior
- Discrimination or hate speech
- Unsafe service practices
- Sharing personal contact information publicly
Technical Violations
- Attempting to hack or breach security
- Using automated scripts or bots
- Reverse engineering our platform
- Interfering with platform operations
9. Disclaimers
Important Disclaimers
- Service Quality: We do not guarantee the quality, safety, or legality of services provided through our platform
- User Verification: While we verify basic information, we cannot guarantee the accuracy of all user-provided information
- Availability: Platform availability is not guaranteed and may be interrupted for maintenance or technical issues
- Third-Party Services: We are not responsible for third-party payment processors, hosting services, or other external services
- User Interactions: All interactions between users are their sole responsibility
10. Limitation of Liability
To the maximum extent permitted by law, Taskio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform.
Our total liability for any claim shall not exceed the amount you paid to Taskio in the 12 months preceding the claim.
11. Termination
Your Right to Terminate
You may terminate your account at any time by contacting us or using account settings.
Our Right to Terminate
We may suspend or terminate accounts for:
- Violation of these Terms
- Illegal or harmful activities
- Fraud or security concerns
- Extended inactivity
Effects of Termination
- Access to your account will be disabled
- Outstanding payments will be processed according to our policies
- Your profile and listings will be removed from public view
- Certain provisions of these Terms will survive termination
12. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in the courts of Kano State, Nigeria.
Dispute Resolution
- Direct Negotiation: First, attempt to resolve disputes directly with the other party
- Platform Mediation: If unsuccessful, request mediation through our dispute resolution process
- Legal Action: As a last resort, pursue legal action in accordance with Nigerian law
13. Contact Information
If you have questions about these Terms of Service, please contact us: